In may I purchased and AW17 from the dell outlet. It was sold to me a a new system that had been built for an order but was never shipped. It was a good deal with a full warranty. Recently I had and issue with a hard drive and it was replaced under warranty by an on-site technician. The replacement drive was shipped with an windows image on it that I mistakenly assumed would have all the software for my system. What I got was a clean install on Win 8.1.

1. Cyberlink Media Suite Essentials 10

The technician on the phone support logged on and attempted to get my system logged onto the digital download site to restore the software that originally came on my system. It kept coming back with a message 'Service Tag Unrecognized' he did a few more things and eventually put me on hold. It was at that time I was informed that because my system was purchased through the Dell Outlet and was really built for a different person, they had no way to allow me to get the software from the digital download site. I purchased this system primarily because it shipped with an internal Blue Ray / DVD combo and none of the new builds were coming with and internal optical drive as an option. Here's the problem: I have no way to get the Cyberlink Media Suite Essentials program which was part of the build I paid for.

I made another call. Explained the situation and the tech said they would supply it to me on DVD so that in the future I would have a copy of it to install if necessary. What arrived was not the Media Suite, but instead a Power DVD 9.6. Simply a program that allows me to use the dvd, but does not support any of the other functions. I'm not sure how this issue will be resolved at this point. I am hoping Dell/Alienware simply does the right thing and provide me the software.

I'm not angry, I just want what I purchased. It just seems stupid that I can't get it from the download store like every other person would. But we have much bigger issues at hand: The replacement Hard drive has now failed and is unrecognized by windows, same exact situation as before. I have another open ticket in and am waiting for a call back from support. When I try to boot the machine I get the error 'No Boot devices found. Press any key to reboot the machine'.

Supported Models. MO27FO Driver. Supported Operating Systems. Windows XP, Windows 2000, Windows ME, Windows 98SE, Windows 98, Windows 95. IBM_Navigator_Mouse.exe (9.0 MB). Search All IBM MO27FO Drivers. Uploader Notes. IBM Navigator Mouse Driver. IBM Mouse / Keyboard Free Driver Download| Keep your IBM Mouse / Keyboard drivers up to date with the world's most popular driver download site. Ibm mouse driver mo27fo download. Click on the following links for the driver package readme info./extract/Readme.txt This package supports the following driver models:IBM Mouse.

The drive shows up in the BIOS and also passes F12 diagnostics. When I try to install Windows from USB the recovery program boots and begins but then generates the error 'Your HD size is not supported for this process. Please use a hard drive at least GB in size' and then allows me to exit. I find it odd that two drives would experience the same thing without a bigger problem going on. Rather that just sit and wait.

I went to town and purchased a set of 240G SSD's, something I had intended to do when I originally purchases the system but just never got around to doing. I did a clean install of windows from a USB key that the tech sent with the replacement hard rive to a single SSD mounted in Bay 0. With the help of, I have a very clean Windows 8.1 build with all the proper drivers installed in the proper order. The system has been stable for about 24 hours now on this build. It is very close to exactly how the system shipped, with the exception of the Cyberlink Media Suite Essentials software. This is fine for now, however I am looking for answers as to what would cause two 1TB sata drives to fail. My fear is that I have an intermittent issue with a motherboard that will continue to plague me until I'm no longer in warranty.

And I want the software that I purchased, whether it be physical media or access to the Digital Download store. Any suggestions on how to diagnose or proceed? Click to expand.I usually don't purchase extended warranties, because I figure that most electronics are pretty stable and usually a year is plenty of time for things to show up if they are going to. However, it is something I will consider on this purchase. It is a nice computer and hope for it to last.

Thanks for the heads up on W10. I have no intention of upgrading at this point.

Can you recommend a specific program or link to download for benchtesting my hardware? Thanks again for all your help.

Nero Platinum rocks! I have been addicted to Nero Platinum Suite for a while. Bought v10, 11, 12, 14, and 15 LOL. And, before that Nero Multimedia and Burning ROM. I think the addiction started with the free version 5.0 that came bundled with a desktop DVD burner years ago (like maybe around the year 2000, whenever DVD was new tech, too many years ago to remember) and I started getting the paid versions around that time. Even the crippled OEM version that came with the DVD burner was better than anything else. I'm not a huge fan of Cyberlink software any more.

Cyberlink Media Suite Essentials 10

Nero blows it away. I did have that software Suite and purchased PowerDVD 10 and 11 to replace the free version 9 that Alienware provided. It was decent at playing DVD and Bluray, but I no longer use optical drives much any more. I no longer even keep them in the chassis. I use a caddy for an extra HDD on all of my machines now. I've got a couple of nice USB ODD if it need it for some reason.

I recently got a sharp looking red slot-load USB 3.0 ODD enclosure for my slot-load Bluray burner to compliment my red M18xR2 chassis. Click to expand.If your current AW laptop can not be replaced / repaired by Dell; You get a AW17R3 in compensation if you have extended warranty.

If this happens; Sell the new without trying it. Use the money to something real. Clevo P870 aka Sky X9 with desktop hardware. Never buy Aw or other brand agan with BGA crap intended used but very crippled in a CrApple thin laptop design. Check Guru3D.com - MajorGeeks.Com for benchmark tests.

The same with Futuremark.com Also pay version is good for testing hardware. Nero is king as says. Forget the Cyberlink Media Suite Essentials bloatware from Dellienware. If your current AW laptop can not be replaced / repaired by Dell; You get a AW17R3 in compensation if you have extended warranty. If this happens; Sell the new without trying it.

Use the money to something real. Clevo P870 aka Sky X9 with desktop hardware. Never buy Aw or other brand agan with BGA crap intended used but very crippled in a CrApple thin laptop design. Check Guru3D.com - MajorGeeks.Com for benchmark tests. The same with Futuremark.com Also pay version is good for testing hardware.

Nero is king as says. Forget the Cyberlink Media Suite Essentials bloatware from Dellienware. You just need to keep on nagging them.

If you paid extra for that software and they did not deliver it, then they need to provide it or give you the money back for that software. If you don't keep calling and nagging to get it escalated, probably nothing is going to happen. If I paid extra for it as an add-on item, then I wouldn't just go away and let them get away with charging me for something extra but never provided. That's just not right. Last time I checked that would qualify as theft, and if they are trying to make your probably go away by saying 'sorry, we cannot fix our mistake' then something is not telling you the truth.

If it was supposed to be bundled 'free' as part of the original configuration and built into the purchase price, then you might be out of luck. Under those circumstance, it's time to let it go.

'My Dell Downloads' accounts are not transferrable to Dell Outlet machines. That part is true. You would have to find the original Service Tag owner and get him/her to change the user name and password to something different and give you that information. Dell will not give you the contact information for the original owner, nor should they. You just need to keep on nagging them.

If you paid extra for that software and they did not deliver it, then then need to provide it or give you the money back. If you don't keep calling and nagging and get it escalated, probably nothing is going to happen. If it was supposed to be bundled 'free' as part of the original configuration and built into the purchase price, then you might be out of luck. If I paid extra for it as an add-on item, then I wouldn't just go away and let them get away with charging me for something extra but never provided. That's just not right.

Click to expand.In all fairness to Dell/AW it has not gotten to that point yet. Their service has been great and every tech I have spoken with is thorough and I feel they are genuinely trying to help me. The issue with the digital downloads was something I learned about through a conversation where the tech understood my concern and sent me the Power DVD 9.6 in an attempt to help me. I have not had a chance to speak with them again regarding getting the proper software. One thing I learned about the tech service is that every time you call and speak with someone, regardless if it is about the same issue or a new issue, their system transfers every issue to the new tech. I did not know this and in an attempt to solve each problem I called many times. The last person who tried to help me explained this to me and asked me to work with him to resolve all of my issues.

He has responded to every email I have sent to the system (which keeps the same ticket #) in a timely manner and is scheduled to call me tomorrow to work on solving the issues with the hard drive. Regarding payment for the software vs bundled/free. I have a build sheet that lists the primary package and then every other item both software and hardware is itemized with a product code and a charge of 0.01$. So in that sense even though it is only a penny. I believe that I can make the case that I did pay for the software as opposed to being bundled, and that a reasonable person would see it the same way. For example the Hard drive is an option with a code and a charge of a penny.

Same with the RAM, Video Card and every other item that went into the build. I want to believe that this will be a non issue and that it will be resolved to my satisfaction. I understand that the tech's have a process they must follow and while I am frustrated I also have to be patient enough to let them do their job.

Should they choose to go down a different path. Well let's just say we will cross that bridge when we get to it. My bigger concern is that there are people out there who may not be aware of the issue when purchasing from the Dell Outlet and not as thorough as they should be in documenting what they purchased and when. I fail to understand why Dell cannot tie the Digital Download to the Service Tag as it would eliminate a lot of issues and time. It just doesn't make any sense to me.

This whole process has been very informative to me. It forced me to take the time and learn some more about my system.

Something I intended to do, but because everything worked I left it alone. I now have a greater understanding of the new BIOS settings, what they mean and do, as well as getting a clean system up and running from scratch. It had been many years since I built a computer (think IDE cables) and a lot has changed since then. When I decided to get back into PC gaming I decided rather than build my own desktop box and struggle trying to make decisions about every component going into the build, that instead I would purchase a pre-built system that would do what I wanted to Thanks for all your help.

I finally received my Dell Laptop. It came with little bloatware and I am very surprised with it. So far it works flawless. However, the bloatware that it did come with, I would like to know if I should remove it. The following is the list of bloatware: 1.) CyberLink Media Suite Essentials 2.) proDAD Adorage 3.0 Should I delete these 2 items?Those are two packages that are pretty pricey to buy outright! I would play around with them first to see if you may use them in the future.

I deleted a Cyberlink package ('bloatware') from a PC of mine years ago and often wished I hadn't. Computer Type: PC/Desktop System Manufacturer/Model Number: My Build OS: Win 10 Pro 64 CPU: Intel I7-6700K LGA 1151 Motherboard: ASUS Z170 Deluxe Memory: DDR4 2400 32GB (2 x 16GB) Graphics Card: EVGA GeForce GTX 1060 6GB Sound Card: On-Board Monitor(s) Displays: ASUS VE248H 24' Full HD 2ms Screen Resolution: 1920x1080 Keyboard: Logitech Mouse: Logitech PSU: EVGA 850W G2 Case: Phanteks Enthoo Pro M Cooling: Alphacool Eisbaaer 280 AIO Hard Drives: Samsung 960 EVO mounted on a PCIe card, Samsung 850 EVO 500GB for Data Internet Speed: Cable Browser: Firefox Antivirus: WD. Computer Type: PC/Desktop System Manufacturer/Model Number: My Build OS: Win 10 Pro 64 CPU: Intel I7-6700K LGA 1151 Motherboard: ASUS Z170 Deluxe Memory: DDR4 2400 32GB (2 x 16GB) Graphics Card: EVGA GeForce GTX 1060 6GB Sound Card: On-Board Monitor(s) Displays: ASUS VE248H 24' Full HD 2ms Screen Resolution: 1920x1080 Keyboard: Logitech Mouse: Logitech PSU: EVGA 850W G2 Case: Phanteks Enthoo Pro M Cooling: Alphacool Eisbaaer 280 AIO Hard Drives: Samsung 960 EVO mounted on a PCIe card, Samsung 850 EVO 500GB for Data Internet Speed: Cable Browser: Firefox Antivirus: WD. Hi there My recommendation for any 'Bought' (especially laptops) computer with all the standard bloatware in it is: 1) Immediately - even before doing the initial setup - is to BACK UP the HDD entirely - including any 'hidden recovery partition'. Use something like Free Macrium from a bootable USB and save the image to an external device. That way you can restore the entire machine EXACTLY back to the 'Factory' state if for any reason you need to return it.

IMAGE rather than CLONE the HDD. 2) now WIPE the machine's HDD and re-install Windows from scratch - OK it means usually having to get a new Retail W10 licence but IMO the extra cost is worthwhile as 'de-bloating' OEM machines often isn't as easy as it should be - especially if there's some security 'trialware' installed -often rubbish like Macaffee is included and it's a real dog to remove totally. Note - when buying the machine in the first place you might be able to get the store to toss in a free W10 retail - stores are looking to sell stuff these days so it's always worth asking - the worst that can happen is they say no.

BTW if you have an old (retail) version of W8 / W8.1 or W7 the update STILL works!! So just download the media creation tool and install a FREE version of W10.!! If though you can get hold of the bare OEM OS that came with the laptop then re-installing that version is the best solution - however long gone are the days where you get a whole slew of discs containing the OS / drivers / software when buying a new machine - often the whole kybosh is just stored away in a hidden recovery partition so when restoring from that you simply get all the junk again. Cheers jimbo.

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